CLOTHEMOD TERMS & CONDITIONS
Last Updated: 06/06/26
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1. GENERAL
By purchasing products, booking services, ordering a Style Parcel, or using this website, you agree to these Terms & Conditions.
Clothemod reserves the right to amend these Terms & Conditions at any time. The most current version will always be available on this website.
2. ONLINE SALES TERMS Product Information All items are described and photographed as accurately as possible. As many items sold by Clothemod are vintage, pre-loved, or one-of-a-kind, minor signs of wear may be present and will be detailed where applicable. Pricing & Payment All prices are displayed in GBP (£) and must be paid in full at the time of purchase. Returns & Refunds Online clothing purchases may be returned within 14 days of the purchase date. To qualify for a refund, items must be returned: * In their original condition; * Unworn other than for trying on; * Free from stains, odours, makeup, fake tan, damage, or alterations; * With any original tags attached where applicable. The customer is responsible for all return postage costs. Refunds will be processed once the item has been received and inspected by Clothemod. Refunds will be issued to the original payment method. Shipping costs are non-refundable unless the item is faulty or supplied incorrectly. Faulty Items If an item arrives damaged or materially different from its description, please contact Clothemod within 48 hours of delivery.
3. STYLE PARCEL TERMS Ownership of Items All garments and accessories supplied within a Style Parcel remain the property of Clothemod unless purchased by the client. Ownership transfers only once full payment has been received. Delivery & Returns Process Style Parcels are dispatched using next-day delivery services wherever possible. Clothemod dispatches Style Parcels between Wednesday and Saturday only. Orders placed outside of these dispatch days will be processed and posted on the next available dispatch day. Whilst every effort will be made to meet estimated dispatch and delivery times, Clothemod cannot guarantee courier delivery schedules and accepts no liability for delays caused by third-party delivery services. Dispatch dates may be amended during public holidays, periods of annual leave, adverse weather conditions, courier disruptions, or circumstances outside of Clothemod’s reasonable control. Where possible, clients will be notified of any significant delays. Clothemod covers the cost of returning unwanted Style Parcel items. A prepaid return service will be provided, and a QR code for the designated courier drop-off service will be sent to the client prior to the return date. Clients are responsible for ensuring that all unwanted items are returned by the stated return deadline using the return method provided. Proof of postage must be retained until the return has been successfully received and processed by Clothemod and may be requested as evidence of return. Return Date A mandatory return date will be provided once the parcel has been dispatched. Late Returns Late returns will incur a charge of £10 per day, per parcel, from the day after the stated return date until the parcel has been scanned at the designated courier drop-off point using the return service provided by Clothemod. Non-Returned Items If items are not returned by the agreed return date and communication has not been received, Clothemod reserves the right to charge the full retail value of any outstanding items, in addition to accrued late fees and associated recovery costs. Optional Cleaning Service Clients may add an optional cleaning service for £6 per parcel. Where selected, normal wear associated with trying on garments is covered. The cleaning service does not cover excessive soiling, staining, damage, alterations, pet hair, strong odours, makeup transfer, fake tan transfer, or any condition that renders an item unsuitable for resale. Damage, Loss & Excessive Soiling Where the cleaning option has not been selected, all items must be returned in a clean and saleable condition. Clients are responsible for any excessive soiling, staining, odours, makeup transfer, fake tan transfer, alterations, loss, theft, or damage whilst items are in their possession. Clothemod reserves the right to charge for professional cleaning, repairs, restoration, replacement, or the full retail value of any item that cannot reasonably be returned to a saleable condition. Payment Authorisation By purchasing a Style Parcel, the client authorises Clothemod to securely store payment details via Stripe. The client agrees that Clothemod may charge the registered payment method for: * Items selected for purchase; * Late return fees; * Unreturned items; * Cleaning charges; * Repair, restoration, replacement, or damage costs incurred under these Terms. Acceptance By purchasing a Style Parcel and accepting delivery, the client confirms they have read, understood, and agreed to these Terms & Conditions.
4. PERSONAL STYLING SERVICES Bookings & Payment Personal styling (1-to-1 & Duo) appointments are confirmed upon receipt of payment. As preparation work begins in advance of each appointment, all styling session bookings are non-refundable once confirmed. Rescheduling Clients may reschedule their appointment without charge by providing at least 48 hours’ notice. Requests made with less than 48 hours’ notice may be accommodated at Clothemod’s discretion. Non-Attendance Failure to attend a scheduled appointment without prior notice will be treated as a cancellation and no refund or credit will be issued. If Clothemod is required to reschedule due to unforeseen circumstances, an alternative appointment date will be offered.
5. COMMERCIAL STYLING SERVICES Booking Confirmation Commercial styling bookings are confirmed upon written agreement and payment of any required deposit. Cancellations Where a client cancels a booking, any work already undertaken remains chargeable. This includes, but is not limited to: * Research and concept development; * Styling preparation; * Wardrobe sourcing; * Garment purchases; * Courier fees; * Travel expenses; * Accommodation costs; * Assistant fees. Wardrobe Responsibility Clients are responsible for all garments, accessories, samples, props, and products whilst under their control. Any loss, theft, damage, staining, alterations, or failure to return items may result in replacement or compensation charges. Additional Work Additional shoot days, overtime, revisions, sourcing requests, or work outside the agreed scope may incur additional charges. Travel & Expenses Travel, accommodation, parking, courier services, assistant fees, and other project-related expenses may be charged in addition to styling fees where applicable.
6. PRIVACY POLICY Information We Collect Clothemod may collect: * Name; * Address; * Email address; * Telephone number; * Purchase history; * Styling preferences and sizing information; * Communications relating to orders and services. Payment information is securely processed via Stripe. Clothemod does not have access to full card details. How We Use Your Information Information may be used to: * Process orders and payments; * Deliver products and services; * Manage Style Parcels and returns; * Communicate with customers; * Improve customer experience; * Meet legal and accounting obligations. Marketing Where consent has been provided, Clothemod may send marketing communications. Customers may unsubscribe at any time. Data Sharing Personal information will never be sold. Information may be shared with trusted providers including payment processors, couriers, website providers, and professional advisers where required.
7. COOKIE POLICY What Are Cookies? Cookies are small files stored on your device that help websites function and improve user experience. How We Use Cookies Cookies may be used to: * Operate the website; * Remember preferences; * Analyse website traffic; * Support marketing and advertising activities. Third-Party Services Cookies may be placed by third-party providers including Stripe, website hosting providers, analytics services, social media platforms, and marketing providers. Managing Cookies Most web browsers allow you to manage, block, or delete cookies through browser settings. Disabling cookies may affect website functionality.
8. LIMITATION OF LIABILITY Clothemod shall not be liable for any indirect, incidental, or consequential losses arising from the use of products or services. Liability shall be limited to the value of the goods or services supplied.
9. CONTACT For any questions regarding purchases, Style Parcels, styling services, privacy, or these Terms & Conditions, please contact Clothemod using the contact details provided on this website.